Shipping Policy

**FREE SHIPPING OFFERED** on Orders of $49.00 or more only applies to Destinations in the Lower 48 Contiguous States, excluding Hawaii, Alaska and all other U.S. Territories. Free Shipping will be by UPS Ground. Shipping Rates to Excluded Destinations and Canada will be calculated at checkout from the most current rates available out of our shipping center in Florida. For further details refer to our Shipping Policy below.

 

SHIPPING POLICY

Thank you for visiting and shopping at LivelyPetsOnline.com

Following are the terms and conditions that constitute our Shipping Policy.

Please direct shipping questions to info@livelypetsonline.com

DOMESTIC SHIPPING POLICY

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.

* Overnight delivery is only available for orders with delivery addresses within the continental United States. Delivery delays can occasionally occur. Update this section based on carriers you support.

SHIPMENT TO P.O. BOXES OR APO/FPO ADDRESSES

LivelyPetsOnline.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

CUSTOMS, DUTIES, AND TAXES

LivelyPetsOnline.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES

LivelyPetsOnline.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us at info@livelypetsonline.com immediately to resolve the issue. Please save all packaging materials and damaged goods before filing a claim.

INTERNATIONAL SHIPPING POLICY

We currently do not ship outside the U.S. and Canada

RETURNS POLICY

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.